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Store Policies

Store Policies

• Shipping: Please factor in the approximate ship time to you based on the shipping method that you choose. If you would like to add signature on delivery for an additional $3.00 you may do so at checkout. If you would like to add insurance for your items, please leave us a note in the comment box and you will be only charged for the amount of your order. Several of our customers prefer no signature on packages, this is why it is up to you to let us know if it is your preferred method. We are not responsible for your items once they ship, which is why we advise you to insure your package. If you are an international customer, please note we are not responsible for any VAT or custom charges, nor can we quote what they will cost.

• FREE Ground shipping promotion is on purchases $39.99 for USA Customers. Ground shipping can take up to 10 days in transit. FREE Ground shipping promotion is only on full priced items. Any item on sale or on clearance will be charged based on the shipping rate table posted online.

* We do not pay for any duties or taxes for our international customer, that is up to the customer.

• Failure to put the proper shipping address down will result in another shipping fee on the customer’s part. We are not responsible for address errors on your invoice.

• Ordering and Sales Tax: There is no minimum order. Florida Residents by law are responsible for 7% sales tax.

• If you have more than one person in a bridal party or your event, it is wise to order ALL dresses or suits for the entire party in one order or to order ALL items needed within 24 hours. Should your party order in several orders allowing time to lapse, we are not responsible if the manufacturer discontinues the items or if the item is no longer in stock. We will not be able to accept any of the items back. This helps cut down on stress with any chance of color variations and shipping times.

• Payment: Payment is taken securely over the internet through Yahoo Gateway. Payment also can be made via paypal. Please note, all international customers are required to make payment through paypal. You do not need a paypal account in order to do so. Simply follow the instructions to submit your credit card information.

• We take payment immediately: Since we are a specialty store, we do process your payment immediately. Should your item not be available you will be refunded in full.

• Promotions: Only one promotion can be used per order.

• Color Variations: Please note we are not responsible for how your monitor displays the colors on your screen, since each monitor is different. We do offer color swatches from most of our manufacturers, please call us to order. Please note, that each manufacturer has unique color charts. A hunter green color one manufacturer can be a forest green to another. Please review color samples and swatches prior to ordering. We do not accept orders or items back if you order incorrect colors or do not like the colors.

• Alterations: In most situations you will need to have your garment altered. It is always better to order an item that is slightly larger than smaller, since it is easier to take in an item verses letting it out. We are not responsible for any alterations that may be needed. Formal wear is not made to fit right off the rack.

• Sizing: Since we again cannot see or measure you or your child through the internet or telephone, we are not responsible for sizing errors for orders placed online or over the phone. Please remember in most situations all formal wear needs alterations, there is typically not a perfect fit. Alterations are the customer’s responsibility.

• Wear Date - Event Date is required on all formal wear - special occasion wear and formal accessories: Please list the actual wear date of your event. Putting a false one does not speed up your order as we ship promptly daily when our items arrive to our store. Putting a false wear date could result in us cancelling your order out of the system since we think we are not going to be able to make your event date. It can also cause further delays with your order.

• “No guaranteed delivery date". We only guarantee an approximate time frame of delivery due to the nature of the industry. A requested wear date cannot be changed after the order is placed since we are unable to make any changes with the manufacturer. All ship times posted on our website are approximates and average turnaround times, things do happen that are out of our control (weather, catastrophic events etc, customs delay). You may not cancel your order if there is a delay on the manufacturer’s part, only if we are unable to get your order to you prior to your wear date that you listed on your order at checkout. So, in short terms we do guarantee your item by your listed wear date, or we do refund you. You, the customer can not cancel though unless we are unable to make your wear date.

• Other pertinent details: Your requests for information by email or phone will be answered as quickly as possible and with respect. We understand that special occasion planning and ordering over the internet can create high levels of stress but we will not accept this as an excuse for bad or rude behavior or demands for exceptions to our policies. You will be treated with courtesy and we expect the same in return. We deal with several customers that are all going through planning a special events and all of our customers are important to us. We reserve the right to cancel an order at anytime. Policies are not changed by comments on the order form, claims of promises made by phone or by email. There are NO exceptions to policies, Customers are fully responsible for providing a working email address that will accept our communication at all times. Please make sure your email address accepts emails from our server, at times we can be blocked automatically. Please make sure you have added us to your incoming email and remove us from any SPAM filters. It is the customer’s responsibility to provide us a working email address. Please note once we refund your order, by your bank policies it can take up to 5 working days before the transaction is complete.

• Abandoned Orders: Any order where we are in possession of the goods for more than 30 days that you have purchased and not claimed by yourself. Examples of abandoned orders include, but not limited to, returns without a properly authorized Return Authorization code clearly marked on the outside of the package or not returned on time; items which have been worn or without tags and packaging attached in original condition; Orders that are shipped but the address provided on the order is not good or Refused delivery; Customer Service will make reasonable attempt to contact the customer for authorization of shipping charges to have the merchandise reshipped to them. The customer has 30 days to correct the situation. Beyond that point the order is considered to be abandoned. We cannot refund or exchange an abandoned order.

• Chargeback attempts: An attempt to reverse or chargeback a credit card transaction may constitute non-payment or a potential fraud that will be referred to our attorneys. Initiating a chargeback because you have cancelled your event, changed your mind, or production of your items is still pending may constitute fraud and immediate legal action may be taken. We refuse to charge more to customers who keep their commitments to cover such attempts. If your credit card company requires signature confirmation as proof of delivery, you are responsible for selecting signature option at check out for the additional $3.00. Expenses incurred to So Sweet Boutique, LLC to collect payment beyond that of normal settlement including, but not limited to returned checks, chargebacks, Court proceedings, attorney and collections fees, will be at the expense of the customer. Customer agrees to abide by the laws in the Seminole County, Florida USA.

• Privacy Policy: Your privacy is important to us! Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you can create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience and to process our orders only. The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law. We will not solicit you or contact you outside of order processing. We do not keep credit card information on file.

• Copyright Information: All content appearing on this Web site is the property of So Sweet Boutique, LLC 1033 State Road 436, Suite 153 * Casselberry, Florida 32707. Copyright ©2004-2015. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2004-2013 So Sweet Boutique. All rights reserved. So Sweet Boutique is federally trademarked. You cannot use the name So Sweet Boutique without permission. Please note we do not claim that the manufacturer's pictures belong to us. To use any images off this site, you must contact them as well and get their permission.

• Use of Website: This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. So Sweet Boutique and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if So Sweet Boutique believes that customer conduct violates applicable law or is harmful/threatening to the interests of So Sweet Boutique and its subsidiaries.

• Other legal info: VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. So Sweet Boutique and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of Florida shall apply and both parties consent to the jurisdiction of the state courts of Seminole County, Fl, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and So Sweet Boutique with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and So Sweet Boutique with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by So Sweet Boutique. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect. Please note that are store policies can change at any time without notice.


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